Privacy Policy
Last updated: March 13, 2026
1. Introduction
At LandlordCheck, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our platform.
By using LandlordCheck, you agree to the collection and use of information in accordance with this policy.
Data Collection
We collect only the information necessary to provide and improve our services.
2. Information We Collect
2.1 Information You Provide
When you use LandlordCheck, we collect information that you voluntarily provide, including:
- • Account Information: Email address, full name, and password
- • Profile Information: Optional profile photo, phone number, and city
- • Review Content: Written reviews, ratings, rental dates, and property information
- • Supporting Evidence: Links to photos or documents you choose to submit with reviews
- • Communication: Messages sent through our contact forms or feedback system
2.2 Automatically Collected Information
We automatically collect certain technical information when you use our platform:
- • Device information (browser type, operating system)
- • IP address and approximate location
- • Usage data (pages visited, time spent on platform)
- • Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to operate and improve the LandlordCheck platform:
Platform Operations
To create and manage your account, authenticate users, and provide core platform features
Content Moderation
To review and verify submitted reviews, ensuring platform integrity and community guidelines compliance
Communications
To send platform updates, respond to inquiries, and provide customer support
Platform Improvement
To analyze usage patterns, fix bugs, and develop new features based on user behavior
We do not use your personal information for advertising purposes or sell it to third parties.
Your Data is Protected
We will never sell your personal information to third parties without your explicit consent.
4. Information Sharing and Disclosure
4.1 Public Information
The following information is publicly visible on the platform:
- • Your name (as provided in reviews)
- • Written reviews and ratings you submit
- • Review dates and property information
Your email address, phone number, and other contact information are never displayed publicly.
4.2 No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties. Your data will only be shared in the following limited circumstances:
- • With Your Consent: When you explicitly authorize us to share specific information
- • Legal Requirements: When required by law, court order, or government regulation
- • Service Providers: With trusted third-party services that help us operate the platform (e.g., hosting, email services), under strict confidentiality agreements
- • Platform Protection: To prevent fraud, abuse, or violations of our Terms of Service
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- • Encrypted data transmission using SSL/TLS protocols
- • Secure password storage with industry-standard hashing
- • Regular security audits and updates
- • Access controls limiting who can view user data
- • Data backup and recovery procedures
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- • Active accounts: Data retained while account is active
- • Deleted accounts: Most personal data removed within 30 days
- • Reviews: May be retained in anonymized form to maintain platform integrity
- • Legal requirements: Some data retained longer for compliance purposes
7. Your Privacy Rights
Under South African law (Protection of Personal Information Act - POPIA), you have the following rights:
Access
Request a copy of the personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal obligations)
Object to Processing
Object to certain uses of your personal information
Data Portability
Request your data in a portable format for transfer to another service
To exercise any of these rights, please contact us through our Contact page or email support@landlordcheck.co.za.
8. Cookies and Tracking
We use cookies and similar technologies to improve your experience on our platform:
- • Essential Cookies: Required for platform functionality (login, security)
- • Analytics Cookies: Help us understand how users interact with the platform
- • Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings, but disabling certain cookies may affect platform functionality.
9. Children's Privacy
LandlordCheck is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- • Posting the updated policy on this page
- • Updating the "Last updated" date
- • Sending email notifications for material changes
Continued use of the platform after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: support@landlordcheck.co.za
Contact Page: Available through our website footer
Response Time: We aim to respond within 48 hours
Privacy Commitment Summary
- We collect only essential information needed to operate the platform
- Your personal information is never sold to third parties
- We use your data only to provide and improve our services
- You have full control over your personal information and privacy rights